30 Day Retail Return Policy:
General:
1. All refunds or exchanges must be accompanied by the ORIGINAL receipt. (No Reprints)
2. Books must be in pristine condition for a refund or exchange.
3. Merchandise refunds will only be made in the original form of payment.
4. Shipping and handling charges are non-refundable.
5. We reserve the right to refuse any refund
Books:
1. Books in plastic or shrink wrap packages may not be refunded if opened.
2. Books with CD’s or disks must be intact for a refund or exchange.
3. If the seal is broken a refund or exchange will not be accepted.
Software and Hardware (GPS and Headsets):
1. Regular and non-warranty defective products can be refunded or exchanged no later then
◦ 1 week for hardware (unless otherwise specified, example 30 day policy on Clarity Aloft)
◦ 2 weeks for software (Unopened) along with all accompanying package materials
2. No refund on all Software if shrink wrap or security seals are broken. Some manufacturers may offer a money-back guarantee. Please visit corresponding manufacturer’s web sites for qualifying information.
Clothing:
1. Refunds are accepted on merchandise, providing it is in perfect resalable condition and in original retail packaging.
2. No refund/exchanges on all clothing after 3 weeks from the date of purchase indicated on your receipt.
3. Undergarments and swim wear are non-refundable.
4. Clothing that is washed or worn is non-refundable.
5. Backpacks and Bags may be refunded or exchanged for up to 4 weeks after date of purchase, providing it is in perfect condition or there is a manufacturer’s defect. After that time the customer must deal directly through the manufacture for a refund or exchange
Wholesale Return Policy:
All Wholesale returns must be pre-approved, contact us for a Return Authorization. There are authorized return program from manufacturers and printers that are sent our through our Dealer Information System. Contact us if you wish to be added to the email system.
