We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Original shipping charges are non-refundable and items are returned at your own expense (shipping method of your choice).
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue. If our assessment confirms the product is defective or damaged (photos are helpful!), we will provide shipping instructions and a return shipping label.
Exceptions / non-returnable items
Books in plastic or shrink-wrap packages may not be refunded if opened. Books with CDs or disks must be intact for a refund or exchange. If the seal is broken a refund or exchange will not be accepted. No refund on all Software if shrinkwrap or security seals are broken.
Some manufacturers may offer a money-back guarantee. Please visit the corresponding manufacturer’s websites or call us for qualifying information.
Undergarments and swimwear are non-refundable. Clothing that is washed or worn is non-refundable.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Wholesale Return Policy:
All Wholesale returns must be pre-approved, contact us for a Return Authorization. There is an authorized return program from manufacturers and printers that are sent through our Dealer Information System. Contact us if you wish to be added to the email system.